All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
End to End Calling Operational
90 days ago
99.94 % uptime
Today
Web Call Operational
90 days ago
99.95 % uptime
Today
Phone Call Operational
90 days ago
99.92 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
SMS chat Operational
90 days ago
99.98 % uptime
Today
API chat Operational
90 days ago
99.98 % uptime
Today
Features Operational
90 days ago
99.99 % uptime
Today
Alerting Operational
90 days ago
99.97 % uptime
Today
Agent Testing Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
Batch Call Operational
90 days ago
100.0 % uptime
Today
QA Operational
90 days ago
99.99 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Elevenlabs TTS Error Rate
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Cartesia TTS Error Rate
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Minimax TTS Error Rate
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Openai TTS Error Rate
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GPT 4.1 LLM Error Rate
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GPT 4.1 Fast Tier LLM Error Rate
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Claude 4.5 Sonnet LLM Error Rate
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Aug 10, 2026

No incidents reported today.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Some inbound calls failing to connect
Resolved - This incident has been resolved.
Aug 7, 15:22 PDT
Monitoring - Service should be back to normal. We are continuing to monitor to ensure stability.
Aug 7, 15:16 PDT
Identified - Due to issues with an upstream provider, we are seeing connection issues for a portion of inbound calls. This is not widespread.
Aug 7, 14:55 PDT

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Inbound calling not connecting
Resolved - This incident has been resolved.
Jul 29, 08:42 PDT
Monitoring - This has been fixed, we are monitoring.
Jul 29, 08:39 PDT
Identified - The issue was identified as a datacenter issue from underlying telephony provider, where 2 out of 3 datacenters failed to deliver webhook to Retell backend server.
Jul 29, 08:35 PDT
Investigating - We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.
Jul 29, 07:55 PDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

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