Resolved -
The issue has been fixed
Jan 9, 02:26 PST
Monitoring -
The issue should have been resolved, we are closely monitoring the status.
Jan 9, 02:17 PST
Identified -
The root cause has been traced to our telephony stack provider.
The issue has been escalated to their support team, who are actively triaging the incident.
Jan 9, 01:58 PST
Investigating -
Outbound calls are currently experiencing issues. Some users report receiving multiple calls from a single dial attempt, or agents being unable to hear audio. We are investigating the root cause.
Jan 9, 00:30 PST