All Systems Operational

Uptime over the past 90 days. View historical uptime.
End to End Calling Operational
90 days ago
99.95 % uptime
Today
Web Call ? Operational
90 days ago
99.99 % uptime
Today
Telephony Operational
90 days ago
99.91 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.96 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Custom LLM ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Elevenlabs TTS Error Rate
Fetching
Openai TTS Error Rate
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GPT 4o LLM Error Rate
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GPT 4o mini LLM Error Rate
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Claude 3.5 Haiku LLM Error Rate
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Claude 3.7 Sonnet LLM Error Rate
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GPT 4o mini High Priority LLM Error Rate
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GPT 4o High Priority LLM Error Rate
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Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
User Sign-Up and Workspace Creation Failure
Resolved - The issue has been resolved, and new users can now sign up.
Users who encountered sign-up issues today can proceed and log into the system without any problems.
Jun 25, 19:03 PDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 19:02 PDT
Identified - Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning.

We are actively working with Auth0 to increase the limit
Jun 25, 16:11 PDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
Agent not responding to users when interruption setting it low
Resolved - 9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include
- Custom LLM not requesting responses
- Retell agents not responding to user response
10:48am: A fix is being pushed, we start to see the issue get mitigated.
11:50am: Fix fully rolled out.
Jun 21, 09:30 PDT
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Transfer Phone Number and Custom Tool Issues
Resolved - We have identified and fixed issues affecting transfer phone number with static number and missing call objects in custom tool invocations. Both issues have been fully resolved after 1 hour and 20 minutes of downtime.
Jun 18, 19:09 PDT
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

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