Retell AI Status

Mar 17, 2025

No incidents reported today.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 21:21 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 21:11 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 14, 21:06 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 20:56 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 20:39 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 20:29 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 17:35 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 17:25 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 14, 16:08 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 15:58 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 15:49 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 15:39 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 14, 13:49 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 13:39 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 14, 08:54 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 08:44 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 07:02 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 06:52 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 06:41 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 06:31 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 04:23 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 04:13 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 14, 00:55 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 14, 00:45 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 14, 00:08 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 23:58 PDT

Mar 13, 2025

TTS provider play is down

Resolved - This incident has been resolved.
Mar 13, 22:59 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 22:49 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 22:04 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 21:54 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 20:15 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 20:05 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 18:20 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 18:10 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 17:39 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 17:29 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 13, 15:27 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 15:17 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 14:49 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 14:39 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 14:28 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 14:18 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 13:54 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 13:44 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 13:07 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 12:57 PDT

Voicemail Setup Issue Preventing Processing Calls

Resolved - From 11:13 AM to 12:18 PM (1 hour 5 minutes), agents with voicemail setup were unable to process calls. The issue has been identified and fully resolved as of 12:18 PM. Normal service has been restored, and all call functions are now operating as expected.
Mar 13, 11:00 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 13, 10:59 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 10:49 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 10:18 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 10:08 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 09:48 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 09:38 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 13, 09:06 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 08:56 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 13, 08:35 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 08:25 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 07:55 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 07:45 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 05:04 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 04:54 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 13, 03:53 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 03:43 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 02:38 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 02:28 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 13, 02:26 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 02:16 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 13, 00:51 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 13, 00:41 PDT

Mar 12, 2025

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 21:55 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 21:45 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 12, 21:00 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 20:50 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 20:57 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 20:47 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 12, 20:06 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 19:56 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 18:38 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 18:28 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 12, 18:27 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 18:17 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 12, 18:14 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 18:04 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 12, 17:29 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 17:19 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 16:29 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 16:19 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 15:34 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 15:24 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 12:57 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 12:47 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 11:36 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 11:16 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 11:09 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 10:59 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 12, 10:18 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 10:08 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 09:43 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 09:33 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 09:19 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 09:09 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 08:56 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 08:46 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 07:17 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 07:07 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 12, 05:04 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 04:54 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 02:20 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 02:10 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 01:55 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 01:45 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 12, 01:27 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 12, 01:17 PDT

Mar 11, 2025

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 22:36 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 22:26 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 18:49 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 18:39 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 11, 17:18 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 17:08 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 17:07 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 16:57 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 11, 15:31 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 15:21 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 14:07 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 13:43 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 12:19 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 12:09 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 11:52 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 11:39 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 07:44 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 07:34 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 06:07 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 05:57 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 11, 02:54 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 02:44 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 01:47 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 01:37 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 11, 00:49 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 11, 00:25 PDT

Mar 10, 2025

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 23:53 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 23:43 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 10, 23:38 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 23:28 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 23:35 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 23:25 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 21:51 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 21:41 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 19:28 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 19:18 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 10, 16:51 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 16:41 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 16:16 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 16:06 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 10, 14:27 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 14:17 PDT

TTS provider deepgram is down

Resolved - This incident has been resolved.
Mar 10, 14:20 PDT

Monitoring - TTS provider deepgram is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 14:10 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 13:51 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 13:41 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 13:06 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 12:56 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 10, 13:05 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 12:55 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 10, 11:39 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 11:29 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 11:02 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 10:52 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 10:24 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 10:14 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 10, 09:24 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 09:14 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 07:16 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 07:06 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 06:24 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 06:10 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 05:27 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 05:17 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 02:28 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 02:18 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 02:13 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 02:03 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 01:26 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 01:16 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 10, 00:38 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 10, 00:28 PDT

Mar 9, 2025

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 9, 22:06 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 9, 21:56 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 9, 21:30 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 9, 21:20 PDT

Outbound Call Showing Different Number

Resolved - March 3rd: we started to resume Twilio outbound calls with some accounts
March 9th: we are resuming Twilio outbound calls across the platform
Mar 9, 20:00 PDT

Monitoring - Recently, we've encountered activity from bad actors. As we conduct a thorough investigation into platform-level KYC, our Twilio account has been temporarily restricted from making outbound calls.

Current Behavior:

1. Outbound dialing with Retell numbers will display a different number and will temporarily fall back to preassigned numbers from Telnyx.

2. Inbound calls to Retell numbers remain functional. However, if an agent initiates a call transfer, a preassigned Telnyx number will be used for the transfer.

Note: SIP REFER with transferee's number is currently experiencing issues with Retell numbers. If you use call transfer, the caller ID will always display the Retell phone number instead of the transferee’s number.

Solutions for Full Control Over Outbound Dialing Numbers:

1. (Recommended) Please use Custom Telephony to connect your own numbers. For more details, visit: https://docs.retellai.com/deploy/custom-telephony.

2. We will soon add an option to purchase Telnyx numbers directly through our platform.

3. For future migration, we will provide documentation to help users transfer existing Retell phone numbers to their own Twilio or telephony accounts.

Our team is working diligently to block bad actors from accessing the platform while ensuring telephony availability for our valued users.

We are committed to resolving this issue as quickly as possible. Thank you for your patience and understanding.
Feb 28, 06:00 PST

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 9, 18:42 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 9, 18:32 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 9, 16:38 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 9, 16:28 PDT

TTS provider openai is down

Resolved - This incident has been resolved.
Mar 9, 12:54 PDT

Monitoring - TTS provider openai is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 9, 12:44 PDT

TTS provider play is down

Resolved - This incident has been resolved.
Mar 9, 12:17 PDT

Monitoring - TTS provider play is down, we've monitoring the issue and will update you once it's resolved. If you have TTS fallback set up, it will be used now. Otherwise you might want to change the TTS provider in the agent setting in the interim of incident.
Mar 9, 12:07 PDT

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

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