User Sign-Up and Workspace Creation Failure

Incident Report for Retell AI

Resolved

The issue has been resolved, and new users can now sign up.
Users who encountered sign-up issues today can proceed and log into the system without any problems.
Posted Jun 25, 2025 - 19:03 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 25, 2025 - 19:02 PDT

Identified

Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning.

We are actively working with Auth0 to increase the limit
Posted Jun 25, 2025 - 16:11 PDT
This incident affected: Dashboard.
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