**Incident Update** TL;DR: Livekit (Our SIP Server Provider) introduced a new SIP status without prior notification, causing verification failures for Retell EU customers using SIP Trunking.
**Incident Timeline** • 11/26, 2:00 AM PDT: Retell users reported EU SIP trunk connectivity issues. • 11/26, 8:00 AM PDT: The issue was escalated to Livekit. • 11/26, 9:05 AM PDT: Livekit rolled back to the previous version to mitigate the issue. • 11/26, 12:00 PM PDT: The root cause was identified: the addition of a SIP status. The issue was fully resolved.
**Next Steps** Infrastructure reliability remains our top priority. We are engaging with Livekit to establish safeguards and improve communication to prevent similar incidents in the future. Thank you for your patience and understanding.
Posted Nov 26, 2024 - 12:23 PST
Investigating
We are currently investigating this issue.
Posted Nov 26, 2024 - 09:02 PST
This incident affected: End to End Calling (Phone Call).