Intermittent Call Connection Failures

Incident Report for Retell AI

Resolved

From 11:10 AM – 11:34 AM PST, we observed that inbound calls were experiencing connection issues and timeouts.
We have identified the issue as being caused by a brief outage with our telephony provider.

The issue has since been resolved and all services are operating normally.

Posted Oct 28, 2025 - 12:28 PDT

This incident affected: End to End Calling (Phone Call).