5% of calls not connected

Incident Report for Retell AI

Resolved

This incident has been resolved.
Posted Nov 23, 2024 - 13:32 PST

Update

We are continuing to monitor for any further issues.
Posted Nov 23, 2024 - 12:25 PST

Update

We are continuing to monitor for any further issues.
Posted Nov 23, 2024 - 12:24 PST

Monitoring

There was an incorrect setting with our internal load balancer, causing ~5% of calls not being connected. We have identified the issue, and has patched a fix.

Going onwards, we will be more cautious with our production server setting changes.
Posted Nov 23, 2024 - 01:30 PST
This incident affected: End to End Calling (Web Call, Phone Call).
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