Calls failing to start and concurrency stuck

Incident Report for Retell AI

Resolved

Calls and concurrency should be back to normal.
Posted Feb 10, 2026 - 14:18 PST

Identified

There were call initialization issues between 1:35pm and 1:43pm PST. Calls are back online now, but concurrency for some users may be stuck. We are working on a fix.
Posted Feb 10, 2026 - 14:12 PST
This incident affected: End to End Calling (Phone Call).
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