Call and API failures due to Stripe outage

Incident Report for Retell AI

Resolved

This incident has been resolved.

Posted Dec 16, 2025 - 07:40 PST

Monitoring

For around 30 minutes, calls and API requests failed due to an issue with Stripe.
The outage occurred between 7:10 and 7:40 PST.
This has been identified as an outage from our payment provider (Stripe).
We are continuing to monitor the situation.

Posted Dec 16, 2025 - 07:10 PST

This incident affected: API and End to End Calling (Web Call, Phone Call).