Batch calls not sent

Incident Report for Retell AI

Resolved

This incident has been resolved.

Posted Mar 16, 2026 - 12:21 PDT

Monitoring

A fix is being deployed and we are monitoring to ensure recovery. As a side effect, batch calls that were missed are being marked as "sent".

Posted Mar 16, 2026 - 12:14 PDT

Investigating

Starting ~13:32 UTC (8:32 AM PT), batch calls were not being sent due to an internal issue that was triggered in our system. We've identified the root cause and are actively working on a fix.

Posted Mar 16, 2026 - 11:41 PDT

This incident affected: End to End Calling (Phone Call).