Retell Partial Outage

Incident Report for Retell AI

Resolved

Our services were down between 04/22/2024 1:00am to 8:35am for customers who had older versions of SDK with domain name using "api.re-tell.ai". Customers using newer versions of SDK had api.retellai.com as baseUrl were not affected.

Root cause: we upgraded our backend network system but forgot to update the same for our previous domain name - api.re-tell.ai

To prevent future incidents like this in the future, we added previous domain url "api.re-tell.ai" to our auto test pipeline. For clients who are using older versions of Retell SDK, please update to latest version if possible.

Node SDK: https://www.npmjs.com/package/retell-sdk
Python SDK: https://pypi.org/project/retell-sdk/

Posted Apr 22, 2024 - 11:40 PDT

This incident affected: API and End to End Calling (Web Call).