Scheduled batch calls not running

Incident Report for Retell AI

Resolved

Scheduled batch calls did not run from 2:35 PM to 5:15 PM PST. The service has now recovered.

Any batch calls whose scheduling window still included 5:15 PM were executed at that time. Batch calls whose scheduling window was fully missed were not executed.

Posted Jan 27, 2026 - 14:30 PST