KB Retrieval and QA Failure

Incident Report for Retell AI

Resolved

This incident has been resolved.

Posted Apr 13, 2026 - 17:15 PDT

Monitoring

The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

Posted Apr 13, 2026 - 16:47 PDT

This incident affected: Features (QA, Knowledge Base).