Transcription Fail

Incident Report for Retell AI

Resolved

Root cause: One of our GPU server failed resulting no transcription output.

Failure Discovered time: 04/29/2024 1:55PM
Recover time: 04/29/2024 2:15PM

Future prevention: Add better server monitoring by including transcription check in auto test.
Posted Apr 29, 2024 - 14:21 PDT
This incident affected: End to End Calling (Web Call).